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Benefits & Advantages :: Live Chat Software
 


The time to rethink the way in which online customers shop for products and services has finally arrived. Do you have chat-based live support on your website? If not please consider doing so because it is no longer an option, it is a prerequisite. Live support through live text chat is your ultimate customer service solution.

20 reasons why you should sign up for Live Chat Live Customer Support Software:
  • Highly reliable and affordable live chat application software with no setup fee or hidden costs

  • Completely hosted live chat software application with a dual interface, uses either a web-based interface or a browser-independent Windows interface

  • No software downloads, no installation, no server maintenance, no additional bandwidth required and no hardware upgrades necessary

  • 24/7 customer support and free regular upgrades

  • Provides live chat support remotely from any computer, anywhere in the world via the Internet, even away from your office

  • Highly accurate and reliable real time data to your site visitors:

    • How many visitors are on your website at any given time

    • Which web pages they are viewing

    • How much time they are spending on your website

    • From which search engine or website they have arrived on yo$ur site

    • Their city, country and geographical region

    • Their time zone and local time

    • Live chat visitor monitoring window

  • Built-in feature which allows you to invite site visitors to chat live with you, no more waiting for your site visitors to initiate a live chat interaction with you or ask for help

  • Invisibly redirect your site visitors to the more important web pages on your website

  • Present attractive offers, premiums and incentive programs to your site visitors using a pro-active pop-up window without necessarily chatting with site visitors

  • Dual Interface at no extra cost which allows you to use either a web-based interface to monitor or chat with your site visitors, or use a browser-independent Windows application to interact with your customers

  • Super-easy sign-up in less than 15 minutes with no installation or downloads

  • Fully functional basic package with all features active

  • User-friendly interface and effortless navigation, no technical background or knowledge is necessary

  • Near-instant execution of live chat and live help commands even on slow internet connections

  • Fully customizable visitor chat window created according to your preferences, 100% compatible with the look-and-feel of your website

  • Chat in any language and interact with your customers in the language of their choice

  • Built-in basic traffic analysis tool, pro-active pop-up and present visitor town tracking, advertisement campaign tracking, etc.

  • Hosted and maintained on high-end servers for fastest response time with no overloading

  • In-house R&D Center that is focused on round-the-clock product enhancement


 
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